Tendring Community Assets Full Final Report

35 9.5 Some service providers and localities use Facebook pages to advertise their activities and services, answer questions and make recommendations. Facebook pages have also been used to set up very local walking groups, club activities, events etc. However, this does exclude anyone who does not use Facebook. Stakeholders repeatedly told us that whilst many older people embrace new technology this is by no means universal and is no substitute for face to face interaction, especially for people who may have become isolated and detached from community activities. 9.6 The quality of information across the District is very variable, from scrappy sign in the door of a village hall, to a detailed handbook for local residents giving all information necessary to participate fully in that community. Setting standards for public information which are adopted by community and voluntary groups, along with guidance on how to attain them, could be very helpful. 9.7 Community Agents are a successful model for providing local information about services in specific localities. However, the web-based information is very patchy and 1:1 contact is needed to explore what is available. Local groups find them useful in providing advice about services and activities. 9.8 We found some good practice examples which may service to provide a basis for a focus group on community information standards. The Great Bentley Good Neighbours committee of volunteers works throughout the year to produce an Annual Booklet detailing all relevant local services, with contact details for residents. The team ensures that:  each road in the parish has a specified road steward responsible for properties in that road to assist residents should they require any help.  each resident in their road receives an Annual Booklet.  arrangements can be made with volunteer drivers to take Great Bentley residents to the Doctors, Hospitals or relevant clinics; even collecting shopping in an emergency and more.  there is local support and liaison with Neighbourhood Watch. There are medical aids which can be provided quickly – wheelchairs, crutches, walking sticks, Zimmer frames, commodes and much more. A Pets to Vets service is included and the booklet has a list of all organisations in the village that residents might like to join, as well as contact numbers for organisations outside the village, including local council, health and amenities numbers. Brightlingsea Community Centre has an excellent website which is easy to navigate and sets out details of all the activities and sessions through the week. It only takes a few clicks to find the information needed, which is welcome given that local Broadband can be variable. There are also posters of events locally, as well as entries in the free press for special events. The centre provides a wide range of activities for all age groups and tastes, acting as a lively hub for the town.