From inside the community Mill Road Surgery Happy New Year to all our patients from us all at Mill Road! 2022 promises to be another challenging year for us all here, as well as the NHS in general! We continue to be open to see patients, as we have been throughout the pandemic, and continually monitor the service we provide, making adjustments if necessary in line with demand and the ongoing Covid situation. We currently have more clinicians available than before the pandemic started and see as many patients face-to-face as we can, (bearing in mind we do still have to keep our patients safe in the waiting roomwith distancing measures). Telephone consultations also continue to be available as they suit many of our patients who don’t need to see a clinician face-to-face and are available throughout the day to fit in with busy lifestyles and work lives! If you have a telephone consultation booked please keep your phone close by though! We do appreciate it is frustrating at times to call at 8am and find you are a long way back in the telephone queue on hold, we would advise though to persevere on hold, because as mentioned above we have plenty of clinicians available so you should be able to get an appointment. If however you call back later in the day, the likelihood is that all available appointments will be booked and only emergency telephone calls remain. We do still welcome patients to make appointments face-to-face at reception at 8am too. Important note: if you have potential covid symptoms then we will continue to triage you first via a phone consultation, unless Highly experienced plumbing and heating engineer for all your domestic plumbing needs in Colchester and its surrounding areas. Call or text Tom on: 07801595692 Or e-mail: [email protected] “Tom was reliable, professional and made sure our new bathroom was just what we wanted!” R. Andrews, satisfied customer 24
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