From inside the community Mill Road Surgery Hello autumn and hello to DB! (It would seem I’ve started something last issue with the name dropping/shout out). Exciting news this issue is that by the time you read this, there should be two new clinical rooms built and in use at Mill Road. This will further increase our clinical capacity and allows us to continue to support our local community well, while being capable of serving the continuing house building on the Chesterwell estate by more appointments with clinicians being available. More exciting news, that should make accessing our services easier for you all, is that our phone system has had a major upgrade over the last few months. We have now got a ‘callback’ function whereby those who are waiting longer than number 10 in the queue are offered a call back, to allow them to put the phone down and receive a call when their spot in the queue becomes number 1. Whilst it’s only been a few weeks the feedback we have had has been exceptional, which is great to see from both staff and patients. Please note the callback function does not lose you your place in the queue, and our team are only able to call back once so please ensure you’re by your phone if you are expecting a callback. Please note if you have a block on withheld numbers on your phone then this function may also not work. We’re now also fully into the latest round of flu vaccines and covid boosters which are being delivered again on the same days. Invitations have already gone out to those in the selected ‘at risk’ groups, however, should you think you are in one of the appropriate groups and not been contacted or booked a slot then please contact the surgery. As usual, we strongly advise our patients to take up the vaccination offers to make sure you are all as well protected as possible over the winter months. Last winter there was significant pressure on the NHS with an increase in hospitalisation of patients with Covid and research has shown that our immunity drops in the months between Covid boosters, so well worth having them done when offered! Ashley Moore, Paramedic Practitioner / Nurse Manager 21
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