South West London CCG Annual Report and Accounts 2020/21

Staff engagement NHS Staff Survey The CCG commissioned Picker Institute Europe to run an online 2020 National Staff Survey during October and November 2020. A total of 347 of the 419 eligible staff took part in the survey, giving a response rate of 83%. This was higher than the average response rate and provides more meaningful results. We are grateful to everyone who completed the survey. The results of the survey were published in March 2021. We are pleased to see there have been significant improvements in a number of areas. However, there are a number of areas where we need to take action. Where we’re doing well: • 80% of respondents said that they are able to make suggestions to improve the work of their team/dept (an increase of 5% from last year). • 80% of respondents said that they are satisfied with opportunities for flexible working patterns (an increase of 1% from last year). • 75% of respondents said that care of patients/service users is the organisation’s top priority (an increase of 2% from last year). • 74% of respondents said that their immediate manager takes a positive interest in their health and well-being (an increase of 2% from last year). Where we’re doing less well: • 43% of respondents said that senior managers try to involve staff in important decisions (compared to 51% in 2019). • 65% of respondents said that the organisation acts fairly in terms of career progression (compared to 78% in 2019). • 86% of respondents said that they have not experienced discrimination from manager/team leader or other colleagues (compared to 94% in 2019). • 73% of respondents said that their immediate manager values their work (compared to 75% in 2019) • 38% of respondents said that senior managers act on staff feedback (compared to 42% in 2019) During April 2020, we are holding interactive sessions with our teams to review the findings and develop actions to address the issues raised. A sub-group of the Governing Body will steer the development of our action plan. 164 | NHS South West London Clinical Commissioning Group