South West London CCG Annual Report and Accounts 2020/21

Team Talk We hold monthly virtual staff briefings called ‘Team Talk’ which are presented by a senior director in each place/ directorate for CCG staff in each place/ directorate. In this way, scheduling has flexibility to suit local arrangements and approximately half of the scheduled time is dedicated to key local messages. To ensure consistency across the CCG, the other half of the briefing is spent on key messages for the whole of the organisation. Topics are influenced by feedback from staff and organisational priorities. These regular briefings are an important channel of staff communication and enable staff to directly speak with their local management team. All staff briefings Every six weeks, Sarah Blow, Accountable Officer, presents a virtual all staff briefing. The virtual nature of the briefing has increased staff engagement as evidenced by the numbers of staff using the meeting chat feature to either make a comment or ask a question. It has also improved attendance as there is no need to travel and attendance is not limited by the size of the room. Listening events Learning from the ‘Moving Forward Together’ consultation, we recognised that it was important to hold staff listening events when further organisational changes are likely to take place to capture how staff are feeling about specific topics. This year, we held a number of listening events regarding the government white paper on becoming an Integrated Care System, and we continue to hold monthly listening events as part of our equality, diversity and inclusion work. Daily communications update From Monday to Friday, we publish an email based daily communications update which goes to all CCG staff and other key people across our system. The update covers staff news, keeping well, training, vacancies, local and national news, as well as an example of a current social media campaign. The publication is highly regarded as an internal communications channel amongst our staff. The daily frequency enables fast-moving news to be cascaded, with articles often supported with links to further content on the Intranet. Leadership Forum The Leadership Forum brings together CCG senior managers every month to: • Enable them to manage change effectively for themselves and for their teams. • Share relevant system and regional information and detail with their teams. • Network and share ideas. • Provide time out for learning and development. 168 | NHS South West London Clinical Commissioning Group