South West London CCG Annual Report and Accounts 2020/21

Clinical cell Acute cell Primary care cell Community cell Supply cell HR cell Comms cell South West London NHS Gold Incident Control Room health and care system. South West London ICR worked alongside other ICRs across the capital, sharing best practice, emerging trends and lessons learnt to help manage our response to the pandemic as effectively as possible. We established seven Cells which reported into and supported the work of the ICR – clinical, acute, primary care, community, supply, HR and communications. The seven cells were made up of clinicians and managers across our NHS organisations in South West London. At a more local level, Local Resilience Forums coordinated the health and care response for each borough. It was essential that each part of the system worked together to support local people in their own homes, in GP practices, in care homes, hospices, pharmacies and across South West London. Whilst the initial media and public focus was on intensive care treatment within hospitals, we continued to support and focus on primary care and community services response, as well as local communities that are equally vital in our response to the virus. Adapting our services During these unprecedented times, temporary service changes to hospital, community, primary care and mental health services had to be made to enable us to continue to provide safe services and protect patients whilst treating a high number of people with Covid-19 symptoms. In South West London, our focus was to increase and protect the provision of high- quality frontline acute and critical care services for patients with the most severe complications arising from the infection, at the same time as ensuring the safety and protection of non-Covid patients. There was a significant shift away from face-to-face appointments towards digital and telephone approaches, as well as a risk-based approach to providing diagnostics and testing during the height of the pandemic. We followed national and regional standards and guidelines to ensure the safety of patients, their families, and our staff as a priority. 26 | NHS South West London Clinical Commissioning Group