South West London CCG Annual Report and Accounts 2020/21

to fill gaps. We are engaging with colleagues in IAPT, social care, public health and the voluntary sector to develop our model which is likely to include a single point of access into services. This will be supported with a public facing communications and engagement plan. Laying the foundations for the Integrated Care System A local clinical leadership group was established during the year, bringing together clinical and managerial leads from Kingston, Richmond and East Elmbridge and Kingston Hospital, to facilitate the introduction of routine advice and guidance within the referral system and the London- wide “talk before you walk” initiative. Linked primary and secondary care clinician leads have been established across the specialities, which is being replicated in South West London arrangements. Joint communication strategies have been adopted and, as a consequence, changes in the arrangements for access to specialists and patient pathways during the pandemic have been effectively disseminated. Teamnet, an intranet platform for practice staff, has been developed and promoted as a repository for document storage and access during this time of unprecedented rapid change. Leads from acute and primary care have been identified to communicate about service changes in the future so that adverse unintended consequences of such changes do not emerge. 54 | NHS South West London Clinical Commissioning Group