South West London CCG Annual Report and Accounts 2020/21

are gaps – both in terms of services and insight from diverse communities and staff. We synthesised the findings from across the following data sources: • Six Healthwatch surveys of around 1,000 people • 475 people from the South West London Citizen’s Panel • Patient Engagement / Reference Group meetings • Voluntary Sector Coordination Group meetings • Centre of Independent Living meeting • Children and Young People trailblazer (Kooth/CAMHS/Schools) • South West London and St George’s Mental Health Summit Although the surveys asked different questions there were common themes which included: • Experiences of NHS services • People’s concerns about Covid-19 • Impacts on mental and physical wellbeing • How people found out information about Covid-19 and services available • Using the NHS for non-Covid services. The findings were then grouped by borough and themed across our work streams to feed into our recovery work. We followed the same process for health and care staff, mapping what insight work had been done with staff across the partnership and drawing out key themes for organisations to respond to. We presented the findings to the South West London Recovery Board and used them to inform our communications and engagement priorities for the recovery work programme. In short it was agreed that: • There was value in sharing citizen and staff insights across boroughs. • Our South West London communications and engagement team would support priority areas for recovery workstreams and within each borough, actively supported and advised by multi-agency communications and engagement groups at borough level, including local authority communications leads, Healthwatch and voluntary sector leads for each borough. • We would meet each programme lead and each borough lead to prioritise communications and engagement work in boroughs and across South West London. • Continue with next phase of the South West London the ‘NHS is here for you’ campaign, focusing on cancer, maternity and mental health, with clinical advice, staff insight and insight and from communities. • Continue open and transparent communications with partners, citizens and staff about essential service changes to keep patients and staff safe during the pandemic. Annual Report and Accounts 2020/21 | 63