South West London CCG Annual Report and Accounts 2020/21

huddle and volunteers/chaperones will be told to proactively approach individuals with a visual impairment. The purpose of the vaccination card is being made clearer to individuals during the appointment. Vaccinating people with learning disabilities We worked with Merton Mencap to provide online engagement with individuals with learning disabilities and carers to help inform the vaccination programme. Attendees shared: • Concerns about needle phobic individuals. It would be helpful for individuals to work with a psychologist to help them prepare. • Concerns about turning down a vaccine if you are unsure of the process - can we alleviate concerns beforehand. • Concerns about consent if there isn’t a carer or advocate available. • Easy read materials would be helpful. • More information needed about carer registration. • Can families temporarily register together so they can get the vaccine together. Feedback from the sessions helped to inform conversations about the learning disability clinics. Initial conversations included adjustments to ensure patients are comfortable. A learning disability manager has now been trained as a vaccinator. We are currently running community clinics, as we are aware it is hard for people in the middle of borough to reach some of the local centres. Wandsworth Co-designing a pilot sensory clinic for young people and parents with learning disabilities and autism We co-created several engagement workshops for people with a learning disability or autism and their carers. These workshops included interactive easy read and photo symbols content, including online speedy quizzes, Q&As with a GP and creating Zoom videos. Over half of the people we spoke to were from ethnic minority backgrounds and at higher risk of the virus. We heard that many were experiencing barriers to having the vaccine, including stressful, unfamiliar clinical environments, unfamiliar people, the need for a slower pace and needle phobia. An idea was sparked and our local GP clinical lead Dr Nicola Williams, together with Share Community, worked to overcome this by creating a special pilot clinic. We coproduced a video with Share, featuring a visual ‘walk through’ of what happens when you come for your jab in a soothing environment surrounded by virtual images and music, such as swimming turtles to positively distract and for parents and carers to feel at ease about what will happen when they come for their vaccine. We also made a ‘meet the Nurse and GP’ video, featuring a Zoom Q&A to provide accessible facts about the jab. Due to the success of the approach the team are planning to open the next sensory clinics Annual Report and Accounts 2020/21 | 69