South West London CCG Annual Report and Accounts 2020/21

Informed by this, partner organisations developed local plans to engage with their staff. As a CCG we took the following actions: • Key messages in team talk and Q&A sessions. • Intranet developed as hub for ‘single source of truth’ for staff. • All staff briefings including opportunity to ask questions and receive an update about vaccine rollout. • Line managers to have one to one conversations with team members, to listen and understand any concerns, signpost to guidance and advice. • Daily update with content promoting local events for staff to attend and ask questions. We also developed a ‘Top tips’ for confident conversations – this was shared with all staff and followed up with those in front line roles. Service Change, engagement in commissioning and pathway redesign Maternity We have supported our Maternity Voices Partnership/maternity work stream to map – via story-based interviews – the maternity journeys of women from ethnic minorities. This aligns with a national priority to improve services, and access to services, for/by women from ethnic minorities, following publication of a study indicating that women from particular ethnic groups experienced notably worse birth outcomes – including death of mother and/or baby – compared to women of white (majority) ethnicities. The work is ongoing, but we have supported it by developing interview protocols and a framework for the process of capturing stories, delivering training in how to use this method as a research/engagement technique, and leading on the engagement element of the project. Urology We ran several focus groups to support the urology clinical network to standardise urology pathways across South West London. The aim was to ensure that patients receive the same quality of treatment, no matter where they live. We held two focus groups and invited local people to share their experience of prostate care and accessing care for frequent urinary tract infections (UTIs). The aims of the focus group were to: • Understand and listen to people’s experiences of accessing prostate care across South West London. • Listen to suggested recommendations for a future service. Share why having one single pathway for prostate care (non-cancer) across South West London could be a good idea.Feedback gathered during the prostate focus group had the following impact: Annual Report and Accounts 2020/21 | 75