South West London CCG Annual Report and Accounts 2020/21

• The Lower Urinary Tract pathway will be changed and will include signposting to prostatitis pathway. • The pathway will include early appropriate investigations and treatments in primary care – to help advocate for greater access to imaging from primary care. As a result of the UTI focus group: • The frequent UTI pathway will be changed to include self-help remedies. • The importance of conditions which can lead to complicated recurrent UTI will be widely promoted. • A urology webinar will be set up – training to raise awareness that an STI is not the only diagnosis in young patients with symptoms. Services to reduce social isolation and loneliness in Croydon As part of our mental health transformation programme, the Mental Health Programme Board has adopted learning from the One Croydon Alliance Local Voluntary Partnership framework, which has funded voluntary, community and social enterprises (VCSEs) to provide services to reduce social isolation and loneliness in people over 55 years old with complex health and care needs. Successful applicants will receive funding for a period of two years and this will allow new approaches to be developed, piloted and evaluated where this would not otherwise be possible. VCSEs have knowledge of the needs and strengths of their clients, are aware of current issues and can represent the voice of their clients and support them to be more directly involved in health and wellbeing strategies and plans. Raising awareness of long-term conditions and risk factor amongst Croydon’s diverse communities We have worked closely with the Asian Resource Centre (ARCC) and Croydon BME (Black and Minority Ethnic) Forum to carry out targeted outreach work to raise awareness of long-term conditions and risk factors amongst our diverse communities. This work targeted people who are socially isolated or lonely, people living in deprived parts of the borough, people from Black, South Asian and other minority ethnic groups, and people with a family history of long-term conditions. Due to Covid-19 and lockdown restrictions, which led to the closure of many of our smaller CVS groups, ARCC and Croydon BME Forum worked in partnership with member organisations to hold online events, including the online diabetes groups, online health workshops, online coffee mornings and one to one health check meetings. A community champions model has supported community grassroots awareness of long-term condition risk factors, the importance of screening, early identification and self-management. The champions also collect community conversations about the barriers to engagement, awareness of services, health information and community dynamics. We were able to adapt this model and the networks and connections made for holding ‘community conversations’ about the 76 | NHS South West London Clinical Commissioning Group