South West London CCG Annual Report and Accounts 2020/21

be a minimum of 10 days. You’re expected to get better from a crisis in five days.’ Keeping safe and staying well this winter in Richmond During Autumn/Winter 2020 we held conversations with local patient and community groups about keeping safe and staying well over the winter months, which covered getting the flu jab, NHS services are still open, including reminding people about how to access services using NHS 111. We had a fun virtual discussion with Multicultural Richmond’s ethnic elders’ group which included a quiz to check the facts or fiction about the flu jab. Some were unsure about the flu jab but very interested in finding out more about the Covid vaccine which had just been approved. The Sutton Crisis Café We are developing a Crisis Café for service users that are experiencing mental health crisis. This supports NHS long term plans to deliver on community mental health crisis pathways and will benefit service users, carers and emergency services, with better access to health services and reduction of A&E attendances and admissions. The café is due to open in autumn 2021 and we worked closely with service users, carers, commissioners, the service provider and clinical lead to design the service. Improving therapy services in Sutton We have been working with Sutton Council on the Therapies Review, which aims to propose a revised model of therapy delivery across local authority and CCG commissioned services based on quality, innovation and financial efficacy. Two listening events were held with Sutton Place Family Centre (SPCF) and we heard from approximately 20 local parents with both small children and teenagers. Several parents explained their stories in some detail and they often mixed positive experiences with frustrations. There were several clear themes and these were applicable to both NHS and Cognus therapy services. The patient feedback has fed directly into the recommendations of the report. For example, a number of parents spoke about how they felt group interventions slowed down their journey to get the support that they need. A recommendation of the review is to complete a deep dive into patient’s journeys through speech and language therapy and consider whether group interventions are inappropriate for some patient groups. Parents also spoke of the hand offs between the NHS and local authority providers to be of poor quality. An operational development group will be convened with both agencies having to work together to improve patient transitions. 80 | NHS South West London Clinical Commissioning Group