South West London CCG Annual Report and Accounts 2020/21

Patient and public engagement governance and assurance Quality assurance is vital. We have several mechanisms to support good practice engagement across our work. We run a Community Engagement Steering Group, comprising local Healthwatch organisations, community voluntary services (CVS) and our borough patient and public engagement (PPE) leads. It is chaired by the lay member for patient and public involvement (PPI). The purpose of the group is to ensure best practice community engagement is at the heart of our work across South West London. However, it was agreed that while we are managing a level 4 pandemic, the focus of the work has been led by the recovery agenda. The groups aim to: • Assure the quality of NHS South West London CCG communications and engagement plans and activities – to ensure that decisions made by the CCG are informed by good practice PPE and that the Integrated Care System builds appropriate PPE into their work. • Provide two-way communication between borough place level and members of the Community Engagement Steering Group to ensure local work is connected with South West London level work where appropriate. • Support information sharing and good practice from across its membership – showcasing innovative practice. To support patient and community voice at a strategic level we have both Healthwatch and CVS representation on the programme board, primary care commissioning committee and Governing Body. We also support the borough PPE leads to meet as a network. Our patient and public engagement professionals from across South West London meet on a regular basis to discuss and advise on shared engagement work and challenges; progress professional development and offer peer support. We have been meeting since August 2018 and discussed, reviewed, and refined a number of engagement activities – drawing from local learning and practise. Our focus this year has been on engaging local communities on the vaccination programme. And while many sessions are run locally, we have also come together to run sessions across boroughs, like for the Tamil community, as well as a session for Muslims across South West London. Croydon • We work closely with Healthwatch Croydon who are involved in some of our key South West London and borough committees, such as Croydon Health and Wellbeing Board; Croydon Shadow Health and Care Board; One Croydon Board; One Croydon Specialist and Engagement Group; Preventative and Proactive Care Board. Other committees where there is oversight Annual Report and Accounts 2020/21 | 81