South West London CCG Annual Report and Accounts 2020/21

Joint Strategic Oversight Group (JSOG). This year we have changed our quality assurance processes, so no undue pressure is put on providers whilst they focus on responding to the Covid-19 pandemic. We have disbanded our Clinical Quality Review Group, and now join internal quality meetings at all provider organisations, including acute, mental health, community and independent providers. This approach has not only reduced the pressure on providers and freed up valuable time for staff in all organisations, it has also further developed our partnership working and a collaborative approach to any issues. We monitor patient experience through national data, including the Friends and Family Test and National Patient Surveys, in conjunction with locally sourced information from providers’ complaints departments and their Patient Advice and Liaison Services (PALS). Providers also report on patient experience in their quality reports. Due to Covid we have adjusted our face-to-face visits and have started quality monitoring through desktop peer to peer visits. We work closely with our GP membership and local Healthwatch, who feed back any issues or concerns raised with them by patients. We actively seek feedback from our patients and local community on a range of issues and services. We also seek feedback routinely through a strong patient engagement network in each borough and include members of our GP practices’ patient participation groups and specific service user groups. Working with the Care Quality Commission We have quarterly engagement meetings with the Care Quality Commission (CQC) during which we review and discuss the quality and safety of all organisations that provide health services in South West London. We also work with providers that may have CQC improvement plans and support the CQC to monitor these. This includes having additional focus meetings with those providers and the CQC. CQC reports on all services in South West London are available on the CQC website at www.cqc.org.uk. Quality monitoring and assurance of primary care Quality is reviewed through monitoring a wide range of data covering patient experience, practice delivery of services, achievement against national indicators; for example, delivery of learning disability healthchecks, and reports from other organisations that assess practices, especially the Care Quality Commission (CQC). There are also routes for practices and other providers to report concerns to the CCG through the Make a Difference alerts system and those relating to primary care are also reviewed by the PCQRG. Where potential issues are identified, either at practice or Annual Report and Accounts 2020/21 | 93