South West London CCG Annual Report and Accounts 2020/21

through a team of super trainers and trainers. During the second wave we developed an IPC training package that is tailored specifically to working safely in care homes and offered this training to all 366 care homes in South West London. Serious incidents and never events There have been no serious incidents or never events in the CCG during 2020/21. We are responsible for performance managing serious incidents that take place in any NHS or independent provider that we commission service from, allowing us to quickly identify any recurring themes and trends. Incidents are managed in line with the National Serious Incident Framework. It is vital that we learn lessons from serious incidents to help reduce patient harm in the future. Safeguarding adults and children Safeguarding aims to support adults, young people and children to live a life that is free from abuse and neglect. It involves a range of measures to protect people in the most vulnerable circumstances. This year, the pandemic and lockdowns have meant increased violence and abuse. We have worked closely with our partners in policing, education, care and local authority departments to risk assess and protect the most vulnerable children and adults. We have increased the work of our Joint Intelligence Groups to highlight any safety and safeguarding concerns in our care homes during the pandemic. We do everything we can to make sure the services we commission are safe and compliant with all statutory safeguarding regulations. We also have procedures to help us recognise, report and respond to safeguarding issues promptly. Pathways and processes have been introduced across the health and social care partnerships to help identify the safeguarding needs of vulnerable children and adults. In commissioning safe and effective services to meet these needs, the outcomes for those children and young people who have experience of care are greatly improved. Our safeguarding team supports our colleagues in primary care to develop their own safeguarding systems and processes. The safeguarding team have strengthened the quality assurance process for primary care, offering peer review and support for safeguarding leads. Domestic violence Since the start of the pandemic there has been an increase in incidents relating to domestic violence and abuse. Local boroughs adopted new ways of working and increased the frequency of the Multi Agency Risk Assessment Conference (MARAC) to ensure oversight of domestic violence and abuse. The MARAC is a regular strategic partnership meeting chaired by the police public Annual Report and Accounts 2020/21 | 97