Shaping our Integrated Care Partnership priorities: A partnership discussion document | 9 COMMUNICATION, NAVIGATION AND SIGNPOSTING • S ignposting, navigation and a single point of access where possible • S ufficient information to know where to get help, all in one place • P eople’s ability to look after their own health and wellbeing (self-care), with ability to ask professionals questions or and contact to help navigate where necessary • L ack of materials in accessible formats, including for people with a learning disability, translations, sight impaired • T ransition between services - need for joined up approach across health and care – ‘tell us once’ approach • M issing letters and not keeping patients informed about delays and changes to appointments DIGITAL EXCLUSION • S hift to digital services has left some population groups facing digital exclusion • N eed multiple points of access and to retain options for face to face contact SOCIAL ISOLATION • S ocial isolation for older people and adults with learning disabilities • A lso for carers and younger adults and children MENTAL HEALTH SERVICES • Long service waiting times, need interim support • A ccess, hard to navigate, more support needed in some communities and services need to be culturally competent • C hildren and young people’s mental health - access, waiting times, substance misuse SERVICE AVAILABILITY AND DEMAND • P erceptions that additional services are wanted and are not always delivered • C oncern around service availability of services/sites in some areas • M ultiple engagement requests with tight timescales and low resources affect communities ability to be involved • P riority for local people that we feedback how their feedback has influenced the provision of services TRUST IN PUBLIC SERVICES • I n public sector organisations and professionals amongst some communities • T rust issues higher in areas of inequalities and those from Black, Asian and Minority Ethnic backgrounds • N eed to build trust in services, based on experiences people have had before New topic Added view le and unities
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